Contacts

Our support team is here around the clock, every day of the year, in English. The fastest route is live chat, where an agent usually answers within a minute or two. For anything that involves documents or screenshots, such as identity checks, a missing deposit or a disputed round, send an email to support@clubhousecasino.com or fill in the form below. Replies to email normally arrive within 24 hours.

To help us solve your issue on the first reply, please include your username or registered email address, a short description of the problem and the time it happened. For payments, add the method, amount in AUD and, if you have it, the transaction ID. For game problems, note the title and round number. Never send your password or full card number; we will not ask for either. If you are worried about your gambling, tell us and we will treat the message as urgent.

• Live chat: available 24/7 from any page once you are logged in.
• Email: support@clubhousecasino.com
• Response time: live chat usually within minutes, email within 24 hours.