Responsible Gaming

Clubhouse Casino, operated by Dama N.V. under Curacao licence No. 8048/JAZ2020-13, exists to provide entertainment. Gambling should never be a way to solve money problems or to escape stress. This policy explains the tools we provide, the warning signs we ask you to watch for and the Australian organisations that can help if play stops being fun.

Our Commitment to You

We want players to enjoy our games on their own terms. To that end we offer account controls, train our support staff to respond to concerns and monitor accounts for patterns that suggest harm. Where we see signs that someone is struggling, we may contact them, restrict an account or suggest a break. Playing with us is a personal choice, and you remain in control of how much time and money you spend.

Players Must Be 18 or Older

Nobody under 18 may register, deposit or play. We verify age and identity through our KYC process before the first withdrawal and may ask for documents at other times. Accounts found to belong to minors are closed and balances handled as the law requires. If you share a computer or phone with children, use parental-control software and never save your casino password where they can find it.

Warning Signs to Watch For

Spending more money or time than you planned.
Chasing losses by raising bets or depositing again straight away.
Borrowing money or missing bills to gamble.
Hiding your gambling from family or friends.
Feeling anxious, irritable or low when you are not playing.
Gambling to relieve stress or sadness.

If two or more of these sound familiar, please pause and read the support options below.

Limits You Control

You can set these in your account settings at any time.

Deposit limits: daily, weekly or monthly caps on how much you can pay in.
Loss limits: a ceiling on net losses over a chosen period.
Session reminders: pop-ups that show how long you have been playing.

Lowering a limit takes effect straight away. Raising or removing one is subject to a cooling-off delay, so a heated moment cannot undo a sensible decision.

Time-Outs and Self-Exclusion

If you need space, ask us to freeze your account for a set period, such as a week or a month, or to exclude you for longer. During an exclusion you cannot deposit or play, and we stop sending you promotions. Contact live chat or email support@clubhousecasino.com to start. Please note that BetStop, the national self-exclusion register, covers Australian-licensed wagering providers and does not apply to our site, so use our own tools and, if you wish, block gambling sites on your devices.

Habits That Keep Play Healthy

Decide a budget before you log in and treat it as the cost of entertainment.
Never gamble with money for rent, food, bills or debts.
Take regular breaks and avoid playing when tired, upset or after drinking.
Keep a record of deposits and time spent.
Do not treat bonuses as income; they come with wagering conditions.

Bonuses and Responsible Play

Promotions are optional. A welcome package of up to A$5,000 and 200 free spins can add playing time, but it carries 40x wagering, a 14-day limit and a A$7.50 maximum bet, which can encourage players to stake more than they intended. If a bonus tempts you to deposit above your budget, decline it. You can also ask support to switch off promotional email and SMS at any time.

Fair Games, Honest Odds

Our pokies and live tables come from established studios, and each game states its rules and RTP. No game is designed to be beaten, and no system, pattern or streak can guarantee a win. The house edge always favours the casino over time, so expect to lose more often than you win and play only with money you can afford to lose.

Help in Australia

Gambling Help Online: free, confidential counselling, 24/7, on 1800 858 858 or at gamblinghelponline.org.au.
Gamblers Anonymous Australia: peer support meetings across the country.
Lifeline: crisis support on 13 11 14.
Financial counselling: the National Debt Helpline on 1800 007 007.

If Someone Close to You Gambles

Gambling harm affects partners, parents and friends too. Talk openly and without blame, encourage the person to use limits or exclusion and protect shared finances. You can ask us to close an account if the account holder agrees, and Gambling Help Online offers counselling for family members as well as players.

Talk to Us

Our live chat team is available around the clock, and you can write to support@clubhousecasino.com. Mention that your request concerns responsible gaming and we will prioritise it. Our contacts page has more detail, and the terms and conditions explain how restrictions and closures operate. This policy may be updated from time to time, and the version published on this page is the current one.

Last updated: October 2, 2026